Privacy Policy for Gneiss Bloom
Welcome to Gneiss Bloom. This Privacy Policy describes how Gneiss Bloom ("we", "us", or "our") collects, uses, and discloses your information when you visit our site, an online platform showcasing unique mineral-inspired floral designs and providing an e-commerce platform for ordering special occasion and everyday flower arrangements.
1. Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Information You Provide: This includes information you submit when placing an order, signing up for our newsletter, participating in a terrarium workshop, or contacting us. This may include your name, shipping and billing addresses, email address, phone number, and payment information (processed securely by third-party payment processors).
- Recipient Information: If you send a floral arrangement as a gift, we will collect the recipient’s name, address, and contact information to fulfill your order.
- Automatically Collected Information: When you access our online platform, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve your experience.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. These are used to remember your preferences, analyse trends, and administer the website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To process and fulfill your orders for curated floral arrangements, bespoke event floristry, mineral-themed bouquets, flower delivery, and plant sales.
- To manage your participation in terrarium workshops.
- To communicate with you about your orders, services, and inquiries.
- To send you marketing and promotional communications about our products and services, if you have opted in to receive them.
- To improve and personalize your experience on our online platform.
- To monitor and analyse trends, usage, and activities in connection with our services.
- To detect, prevent, and address technical issues and ensure the security of our services.
- To comply with legal obligations and enforce our terms and policies.
3. Sharing Your Information
We may share your information with limited third parties under specific circumstances:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processing, hosting, analytics, delivery services). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of Gneiss Bloom; prevent or investigate possible wrongdoing in connection with our service; protect the personal safety of users of our service or the public; protect against legal liability.
4. Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You have the following rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
5. Security of Your Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
6. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
7. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: B69, UK, BT47 4ED, UK